Privacy Statement for Orobooks

Effective Date: March 5, 2025

Introduction

Orobooks LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, and disclose personal information when you access or use our web-based software ("Service" or "Platform"). By using our Service, you agree to the collection and use of information in accordance with this Privacy Statement.

1. Information We Collect

We collect personal and business information to provide and improve our services. This includes:

• Account Information: When you create an account with Orobooks, we collect your name, email address, and any other information necessary for account creation and communication.
• Payment Information: To process payments, we may collect credit card information and billing addresses. This information is handled securely and may be processed by third-party payment processors.
• Business Data: When you use Orobooks to manage your business finances, we collect and store data such as invoices, payments, vendor bills, accounts, customers, vendors, employees, transaction records and other business data.
• Usage Data: We collect information about how you use the Platform, including login times, IP addresses, device information, and interactions with the features of the Service.
• Communications, feedback and survey data, and related data: We may collect personal information such as your name, email address, telephone number and any other personal information you choose to share when you reach out to us for support, give us feedback, participate in optional surveys, attend our events, participate in product research or training, or otherwise interact or communicate with us. This information may include: call center recordings and call monitoring records, chat and text records, emails, voicemails, photographs, and video images.

2. How We Use Your Information

• To Provide and Improve Our Service: To maintain and improve our software, troubleshoot technical issues, and enhance user experience.
• To Communicate with You: To send account-related notifications, updates, and promotional offers (if you have opted into receiving them).
• To Process Payments: To facilitate billing and payments for services provided through the Platform.
• For Legal and Compliance Purposes: To comply with applicable laws, resolve disputes, and enforce our agreements.

3. How We Share Your Information

• Service Providers: We use third-party service providers (such as payment processors, cloud storage providers, etc.) to help us operate the Platform and provide our services. These providers only have access to your personal data as necessary to perform their services and are obligated to keep your data secure.
• Legal Requirements: We may disclose your information if required by law, to comply with a legal obligation, or in response to lawful requests by public authorities (such as a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before your information is transferred to another company.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. These include encryption and secure data storage methods. However, no data transmission method or storage system can be 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

• Access: You can request access to the personal data we hold about you.
• Correction: You can update or correct your account information if it is inaccurate.
• Deletion: You can request the deletion of your personal information, subject to legal obligations.
• Opt-out: You can opt out of receiving promotional emails by following the unsubscribe instructions in our communications.

6. Cookies and Tracking Technologies

Orobooks uses cookies and similar tracking technologies to improve user experience. Cookies help us track usage patterns and provide personalized features. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the Platform.

7. Children’s Privacy

Our Platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child, we will take steps to delete such information.

8. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Statement on our Platform, and the revised version will include an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Statement or how we handle your personal information, please contact us at:

Email: contact@orobooks.com

California Residents – Your Privacy Rights

If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) (which expands CCPA). This section explains your rights and how you can exercise them.

1. Right to Know

You have the right to request that we disclose the following information about you within the past 12 months:

• The categories of personal information we have collected about you.
• The categories of sources from which we collected personal information.
• The business or commercial purpose for collecting (or sharing) personal information.
• The categories of third parties with whom we share personal information.
• The specific pieces of personal information we have collected about you.

2. Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as when we need to retain the information to comply with legal obligations or for legitimate business purposes).

3. Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you.

4. Right to Opt-Out of the Sale or Sharing of Personal Information

Orobooks does not sell or share your personal information as defined by the CCPA. However, if we were to engage in such activities in the future, you would have the right to opt out at any time.

5. Right to Limit Use and Disclosure of Sensitive Personal Information

If Orobooks collects sensitive personal information (such as account credentials, payment information, or government ID numbers), you have the right to limit the use or disclosure of that information to specific purposes under California law.

6. Right Not to Be Discriminated Against

You will not be discriminated against for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide you with a different level or quality of services based on your exercise of these rights.

How to Exercise Your Rights

You may submit a request to exercise your California privacy rights by:

• Email: contact@orobooks.com

To protect your privacy, we will need to verify your identity before processing your request. We will respond to your request in accordance with applicable laws.

Categories of Personal Information Collected

In the past 12 months, Orobooks has collected the following categories of personal information (consistent with the information provided in the earlier sections of this Privacy Statement):

• Identifiers (e.g., name, email address, IP address)
• Commercial information (e.g., payment history, services purchased)
• Internet or network activity (e.g., usage data, logs)
• Geolocation data (if applicable)
• Professional or employment-related information (e.g., company details for business accounts)

Authorized Agent

You may designate an authorized agent to make requests on your behalf. We will require proof that the agent has been authorized to act on your behalf and may still require you to verify your identity directly.